Overview

Headquartered in Los Angeles, California, Right Balance provides top-tier technology talent for innovative companies in the US. We’re in the top 50 companies to watch in LA.

Engagement Details

Our client is a global technology consultancy focused on designing and implementing secure, observable cloud architectures embracing an Everything as Code (EAC) approach so our clients can focus on their business goals. We can provide strategy, design, implementation, and follow-the-sun support. We also create custom software products when there are missing links in current solutions. Their areas of expertise are data-intensive cloud applications supported by RDBMS and NoSQL solutions, CI/CD using DevOps and DevSecOps pipelines, total observability from client to application in the cloud, and hybrid architectures. They are an AWS Advanced Partner and a Datadog Gold Partner and are proud to share their learnings with the technology community. They believe the difference between something good and something great is attention to detail. The end client is a Technology company in Richmond, VA.

About the Role: We are seeking a Senior Program Manager to join our team and lead initiatives focused on IT Financial Management (ITFM). In this role, you will oversee a team responsible for developing supplier invoices, customer agency chargeback invoices, resolving customer disputes, and customer forecasting to support chargeback rate development. This position also includes oversight of an advanced Technology Business Management practice, managing 8 service providers and 120+ chargeback customers. You will be responsible for ensuring ITFM service delivery in alignment with contract requirements, service level targets, key performance indicators, and the approved service management manual. This role involves regular interaction with customers at all levels, including CIO, COO, and CFO, to assess satisfaction and identify areas for continual service improvement. Additionally, you will evaluate and integrate new solutions to maintain up-to-date and cost-effective ITFM services.

Other Details: Position Type: Full-time Location: Richmond, VA Travel: Yes, up to 10% of the time Relocation: No We are looking for a leader with strong business and financial acumen to drive success in ITFM practices.

What’s in it for you

1. Learn and evolve your skills using the latest and greatest technology tools in a rapidly growing company.
2. Learn from the best people around you. We constantly challenge the status quo and invent new ways of building a great product.
3. Flexible hours. Join daily standups, sprint planning, and retrospective meetings. Other than that you’re in control of your own schedule.
4. Work on challenging problems, innovate, and positively impact many people's lives while having fun doing it.

Required Qualifications

• Fluent speaking and writing English. Able to have a real-time conversation.
• 7+ years of full-time hands-on Project Management experience.
• 3+ years of full-time hands-on ITFM (IT Financial Management) experience.
• Proven ability to successfully lead a team and work in a technical or business environment.
• Experience in a customer-facing role, including leading business meetings and maintaining strong customer relationships.
• Financial or IT experience with demonstrated success in meeting SLAs.
• Comfort in supporting a government customer environment.
• Strong understanding of IT Financial Management (ITFM), including chargeback models, SLA management, and billing processes.
• Skilled in evaluating Service Level Agreement (SLA) data and implementing analytics-driven process improvements to prevent billing errors.
• Ability to ensure seamless integration between ITFM solutions and other software applications.
• Knowledge of developing self-service knowledge-based articles (KBAs) and improving process navigation.

Nice to haves

• ITFM experience using tools like Digital Fuel or Apptio.
• Certification in Technology Business Management (TBM).
• Experience in IT Asset and Configuration Management processes and tools.
• Financial analysis experience, particularly in a government environment.
• Bachelor’s degree in Computer Science or equivalent demonstrated ability.

Frequently Asked Questions

What are your typical clients?

The majority of our clients are venture-backed startups at the growth stage. Usually, at this stage, the company already achieved a product-market fit and is looking to expand rapidly. That’s where we bring the best engineering practices, strong architecture, the latest technologies, and consistent processes to help companies scale.

What is the length of your engagements?

Most of our long-term full-time engagements last multiple years. It allows you to evolve your career with the client company taking on more responsibilities.

What’s your company size?

The Right Balance team is 60+ engineers going to 100+ by the end of the year. The current client size team is 150+ people. The timing is great to be a part of a rapidly growing team making meaningful contributions.

What happens if the engagement is completed?

Most of our engagements are long-term in nature. That said, if the current engagement is ramping down, we’ll present you with more long-term opportunities to transition into.

What are your core values?

Client First: we only win when our clients win. We treat client challenges as our own.

Ownership: we embrace responsibility, taking on challenges, getting them to completion, and enjoying getting things done.

Quality: we’re passionate about achieving quality outcomes by applying meticulous attention to detail.