Overview

We're looking for a Product Manager. Headquartered in Los Angeles, California, Right Balance applies the latest technology and best engineering practices to help businesses grow. We’re in the top 50 companies to watch in LA.

Engagement Details

We provide professional and affordable on-demand tech support via a network of fully vetted independent technicians throughout the US. Providers deliver a wide range of services including memberships and product sales, focusing on computer support and repair, home networks, smart home devices and televisions. We are at the intersection of several powerful trends including the “gig” economy, smart homes, and in-home aging.

In this role, you’ll be finding new ways to increase operational efficiency, working directly with our external partners to gether feedback on which tools to build. This will include doing UX research, gather requirements from business development conversations, and, ultimately, building applications that provide visibility for technicians and all parties involved. Join us, it won’t be boring!

What’s in it for you

1. Learn and evolve your skills using the latest and greatest technology tools in a rapidly growing company

2. Learn from the best engineers. We constantly challenge the status quo and invent new ways of building a great product.

3. Flexible hours. Just join daily standups, sprint planning, and retrospective meetings. Other than that you’re in control of your own schedule

4. 100% remote. Work anywhere, whether it is remotely in the comfort of your home, in a shared co-working space, in an RV on the beach, or while being a nomad in another country.

5. Work on challenging problems, innovate, impacting lots of people's lives for the better while having fun doing it.

Required Qualifications

1. 5+ years of full-time hands-on Product Management experience.

2. 2+ years of full-time hands-on SaaS Product Management experience.

3. 1+ years of full-time hands-on experience in Product Management of Customer Service tools.

4. Advanced speaking and writing English. Able to have a real-time conversation.

5. Proactive communication.

6. Ability to gather requirements.

7. Experience building a product roadmap.

8. Strong problem solving skills and analytics capabilities.

9. Demonstrated ability to show initiative instead of waiting for directions.

10. Desire to help with things outside of current duties.

Nice to haves

1. Technical understanding of the system.

2. Understanding system complexity.

3. Bachelor’s degree in Computer Science or equivalent demonstrated ability.

Frequently Asked Questions

What are your typical clients?

The majority of our clients are venture-backed startups in the growth stage. Usually, at this stage, the company already achieved a product-market fit and is looking to expand rapidly. That’s where we bring the best engineering practices, strong architecture, and the latest technologies to help companies scale.

What is the length of your engagements?

Most of our long-term full-time engagements last multiple years so you are able to evolve your career with the company you are currently working in.

What’s your company size?

The Right Balance team is 60+ engineers going to 200 by the end of the year. The current client size team is 150+ people. The timing is great to be a part of a rapidly growing team making meaningful contributions.

What happens if the engagement is completed?

Most of our engagements are long-term in nature. That said, if the current engagement is ramping down, we’ll present you with more long-term opportunities to transition into.

What are your core values?

Client First: we only win when our clients win. We treat client challenges as our own.

Ownership: we embrace responsibility, taking on challenges, getting them to completion, and enjoying getting things done.

Quality: we’re passionate about achieving quality outcomes by applying meticulous attention to detail.