Overview

We're looking for a Lead CX & Sales Engineer. Headquartered in Los Angeles, California, Right Balance provides top-tier technology talent for innovative companies in the US. We’re in the top 50 companies to watch in LA.

Engagement Details

Our client has a platform that helps businesses build scalable content creation workflows powered by AI, APIs, and automation. Our customers, including companies like Angie, Descript, Consumer Affairs, and Webflow, rely on us to integrate their data, automate complex workflows, and generate high-quality content at scale. As they continue to grow, they are looking for a Lead – CX & Sales Engineer to oversee a team of engineers who design and implement customer solutions on top of their platform. This is a critical role that bridges their core CX function, engineering team, and customers.

• Building & Leading a Team – Recruiting, managing, and mentoring a team of engineers focused on customer solution builds. Ensuring efficient execution while fostering a high-performance culture.
• Solution Engineering – Developing scalable, high-leverage customer solutions that integrate API calls, Python, JavaScript, large language models, and structured data to create content workflows within our client.
• Customer Collaboration – Engaging directly with customers to understand their needs, scope technical solutions, and guide implementation. Representing our client on customer calls and ensuring smooth delivery.
• Process Development – Establishing best practices, standard operating procedures (SOPs), and repeatable frameworks to improve solution development and project execution.
• Cross-Functional Execution – Working closely with CX, product, and engineering teams to translate customer challenges into scalable solutions. Helping define best practices for customer builds that contribute to core IP.
• Project Management – Creating structured workflows and project management systems to ensure timely and efficient delivery of customer implementations.
• Technical Execution & Oversight – Ensuring the technical quality of integrations and workflows built by the team. Supporting engineers in problem-solving and solution optimization.
• This role is not about building our client’ core platform but rather about leveraging it to create effective customer solutions.

What’s in it for you

1. Learn and evolve your skills using the latest and greatest technology tools in a rapidly growing company.
2. Learn from the best people around you. We constantly challenge the status quo and invent new ways of building a great product.
3. 100% remote. Work anywhere, whether it is remotely in the comfort of your home, in a shared co-working space, in an RV on the beach, or while being a nomad in another country.
4. Work on challenging problems, innovate, and positively impact many people's lives while having fun doing it.

Required Qualifications

• Advanced to fluent speaking and writing English. Able to have a real-time conversation.
• 7+ years of full-time hands-on Software Development experience.
• 5+ years of full-time hands-on Python experience.
• 3+ years of full-time hands-on Javascript experience.
• 3+ years of full-time hands-on Tech Lead experience.
• 1+ years of full-time hands-on AI Development experience.
• Experience Leading Teams Proven experience managing and scaling technical teams, particularly in customer-facing solution engineering, sales engineering, or technical consulting.
• Technical Expertise: Strong knowledge of API integrations, Python, JavaScript, and LLM-driven workflows. Experience in content automation or AI-powered solutions is a plus.
• Process-Oriented Mindset: A passion for developing structured, repeatable processes and improving operational efficiency.
• Customer-Facing Ability: Comfortable presenting technical solutions to customers and engaging with stakeholders at all levels.
• Cross-Functional Collaboration: Experience working with remote teams and interfacing between CX, engineering, and product functions.
• Problem-Solving Skills: Ability to break down ambiguous problems and turn them into scalable, well-defined workflows.
• Project & Execution Excellence: Strong organizational skills with a track record of delivering high-quality, scalable solutions.

Nice to haves

• Business development or Customer Support experience.
• Bachelor’s degree in Computer Science or equivalent demonstrated ability.

Frequently Asked Questions

What are your typical clients?

The majority of our clients are venture-backed startups at the growth stage. Usually, at this stage, the company already achieved a product-market fit and is looking to expand rapidly. That’s where we bring the best engineering practices, strong architecture, the latest technologies, and consistent processes to help companies scale.

What is the length of your engagements?

Most of our long-term full-time engagements last multiple years. It allows you to evolve your career with the client company taking on more responsibilities.

What’s your company size?

The Right Balance team is 60+ engineers going to 100+ by the end of the year. The current client size team is 38+ people. The timing is great to be a part of a rapidly growing team making meaningful contributions.

What happens if the engagement is completed?

Most of our engagements are long-term in nature. That said, if the current engagement is ramping down, we’ll present you with more long-term opportunities to transition into.

What are your core values?

Client First: we only win when our clients win. We treat client challenges as our own.

Ownership: we embrace responsibility, taking on challenges, getting them to completion, and enjoying getting things done.

Quality: we’re passionate about achieving quality outcomes by applying meticulous attention to detail.